Brief Description

Business Process: 5.3.2 Manage Fieldwork

Process Type: Process

Parent Process: 5.3. Connect Products/Services

Sibling Processes: n/a

This process describes how work in the field is managed and tracked for an organization. Current document contains information about typical business process that take place when Utility Company identifies the need to perform field work such as:

•	start or stop service for the Customer

•	investigate troubles on premises and /or Company’s property / equipment and perform fixes or replacement of equipment

•	provide regular maintenance for equipment

•	obtain actual meter reads

•	disconnect or reconnect equipment based on credit and collection activities

•	restore services as a part of disaster recovery activity

Authorized User or CC&B itself can create Field Activity and Field Order that contains required information and instructions, set up appointment and dispatch Field Order to make it available for the Crew who performs the work. Please note, in most of the situations this process is fully automated in CC&B and CC&B initiates it if other business processes (e.g. Start Premise Based Service, Stop Premise Based Service) require initiation of any field activities. After field work is done by Field Operations, results are reported by crew and recorded in CC&B.